You nailed it!

Jay, you nailed it. And, reporting, timely reporting, is the bread and butter and the pie. Reporting starts in the trenches, gets seen at the top of the organization and triggers activity, mostly good activity in the teams that produce change. Second is asset management, but its a distant second as far as making a healthy organization goes. Change management plus good leadership is a game-changer.Steve PalmerCIO, OptHomewww.opthome.com